Home Nursing Care

“I am a current client of this provider I was impressed by my very first contact with the company’s patient advocate.

She explained they have a social worker that partners with patient advocates during the first meeting, or intake at the patient’s home, and they did.

The social worker helps match the personality of the patient with the aide. They are the only agency I’ve worked with that also uses a telephony system–the aides must arrive within 5 minutes of the shift, and call into this system with their code on the patient’s phone.

If they don’t, the system sends an alarm to the agency and they jump into action to find someone to cover. Aides only get 3 times to be late before being let go. They also must call when leaving, again on the patient’s phone.

This stops the aides from “cheating” on their worksheets for billing. When calling for checkout, they also have to enter codes for tasks done that day, as well as write notes in a binder (much like nurses’ notes) about the same.

My experience at other agencies is aides who repeatedly arrive late, and leave early sometimes billing for days aides never even showed up, but the agency is unaware. It’s fraud. I’m very happy with Friends of the Family!”