See what other clients and their families are saying about Friends of the Family!
Friends of the Family Home Health Care is a private duty home health care company. We are licensed, bonded, and fully insured to provide you with the best possible at home care. We select only the best caregivers to join our incredible team of home health professionals. As proof, we take customer feedback very seriously, both the compliments and the constructive criticism we receive, all in the name of trying to provide you, our patients, with a better service and support from our staff.
Below is a selection of some of the complements and testimonials we’ve received from current and past patients. Please take a moment to hear what these people are saying about Friends of the Family’s at home health care services.
We hired Friends of the Family for my father-in-law for two weeks, and they did a good job. They came in, checked his mail, and did some house cleaning. The caregivers were compassionate and did a good job. He gave them good marks. The management did a good job and were committed to it. Everything was met according to the schedule they set up.
If you must have in home healthcare for an elderly or ailing loved one, Friends of the Family is the company to call. From April through June of 2014, and again in December through February of 2015, Friends of the family was working 24/7 with my dad. Their Caring attitude was impressive. There were willing to do anything to help with dad’s care. It seemed they didn’t want to be idle, but wanted to help keep busy and to keep up with the necessary tasks. They did many things requested and voluntarily. I felt 100% confident when I left dad in their competent and compassionate hands when I could not be there with him. I would highly recommend the caregivers through Friends of the Family, after my great experiences with them.
Marsha Schmalzreid and Family would like to especially thank Dories and Sherry with Friends of the Family, for all of their wonderful care and support.
I’d like to give a strong recommendation for ‘Friends of the Family’, a comprehensive in-home healthcare service, both on a professional and personal level. These outstanding individuals provide both medical and non-medical care. I have personally been involved with their dementia care with my own mother over the last two years of her life. They did a wonderful job of providing care and compassion to both her and my father.
I would definitely recommend this agency to anyone who may need home healthcare services. They have always done a really great job taking care of my mother.
Everything about Friends of the Family’s services was great, I haven’t doubted their responsiveness for a minute. I would recommend the agency by all means, since we have been really pleased with the services they provided. I would use them again if the need arose for at home caregivers again.
I was very pleased with the agency, every thing went smoothly from the very beginning. The caregivers they have employed re always very caring and compassionate towards the clients, and I always appreciated the care and the love they showed my mother. I would definitely recommend this agency to anyone who needed at home healthcare services, and have recommended them to both family and friends in their time of need.
I am a current client of this provider I was impressed by my very first contact with the company's patient advocate. She explained they have a social worker that partners with patient advocate during first meeting, or intake at patient's home, and they did. The social worker helps match the personality of the patient with the aide. They are the only agency I've worked with that also uses a telephony system--the aides must arrive with 5 min of shift, and call in to this system with their code on patient phones. If they don't, system sends alarm to agency and they jump into action to find someone to cover. Aides only get 3 times to be late before let go. They also must call when leaving, again on patient phone. This stops the aides from "cheating" on their worksheets for billing. When calling for checkout, they also have to enter codes for tasks done that day, as well as write notes in binder (much like nurses notes) about same. My experience at other agencies is aides who repeatedly arrive late, and leave early sometimes billing for days aides never even showed up, but agency is unaware. It's fraud. I'm very happy with Friends of the Family!
Friends of the Family has an A+ Rating with the BBB (Better Business Bureau), an A+ Rating with the HCSB (Home Care Standards Bureau), and was a winner of the Home Care Pulse Provider of Choice Best of Home Care Awards in 2014.
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